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FAQs


Is The Botanical Trading Company Canadian made & owned?
Yes, we make all of our products by hand in Toronto, Canada. 
What are the ingredients & how do I know what is in each product?
Unlike most other cleaning product manufacturers, we are completely transparent when it comes to our ingredients. You will always find a full list of our ingredients on our products. You can also find the ingredients on the product page of our website.
Are your products septic safe?
As all of our products are made of natural ingredients which makes them septic safe.
Do any of your products contain Palm Oil?
Absolutely not! 
Are your products vegan?
All of our products are vegan, with the exception of our Wool Dryer Balls. These are ethically sourced & entirely cruelty free.
Do you test on animals?
We are huge animal lovers here at The Botanical Trading Company. We test our products on ourselves & our families - we will never test on animals.
Are your products ethically sourced?
We have spent countless hours researching all of our suppliers & pestering them with questions to make sure that every single person who has come into contact with our products has been fairly treated. 
Do I need to do a spot test?
We always recommend doing a small spot test.
Is your Laundry Soap safe for High Efficiency washing machines?
Our Laundry Soap is low sudsing & perfectly safe for HE washing machines.
Are your products antibacterial?
Our Laundry Soap includes Borax, which is naturally antibacterial. We recommend using a hot wash if you’re looking for some extra antibacterial power.
   
   
Do you have more questions? Email us, we'd love to hear from you!
   
HELLO@BOTANICALTRADINGCO.CA